Can you return an item without a receipt? What counts as Proof of Purchase?
Bought the wrong thing? Lost the receipt? Don’t panic! You might still be able to return it… A traditional, paper…
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What evidence do you need to make a Product Complaint?
When something goes wrong with a product you bought, it can be frustrating enough trying to get the problem resolved,…
Common myths about Alternative Dispute Resolution (ADR)
When people hear the term Alternative Dispute Resolution (ADR), many still picture a complicated legal process or assume it’s simply…
What is a Deadlock Letter (and how do I get one from a trader)?
If you’ve been considering escalating your consumer complaint with Consumer Arbitration, and taken a look anywhere across our website while researching…
What counts as Product Misrepresentation?
When you buy a product, you expect it to be as advertised, right? Whether you are buying a car, a…
Can you appeal an Arbitral Award?
When someone's considering whether to use Arbitration, one of the most common questions is: Can the decision be appealed if…
What to do if a Trader ignores your Complaint
If you’ve had to deal with goods or services you’ve purchased being damaged, faulty, or otherwise unsatisfactory, most people would…
What’s the difference between Consumer Arbitration and RetailADR?
Alright, you got us. We’re not the ONLY Alternative Dispute Resolution scheme CDRL operates in the Retail sector… Ever heard…
How to prove goods you’ve bought are faulty: Here’s what you need to know!
Making a purchase should give you peace of mind, not problems. Whether it’s a household appliance that stops working after…
Your Consumer Rights Explained… in Plain English
Most of us make purchases every day - whether it's a new phone, a kitchen appliance, furniture or clothing... ……
